Legal
Privacy Policy & Terms of Use
Matticks Building Services Ltd is committed to protecting your privacy and handling your data responsibly.
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Privacy Policy
This Privacy Policy explains how Matticks Building Services Ltd collects, uses, stores and protects personal information you provide when using our website or contacting us. We are committed to complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Who We Are
Matticks Building Services Ltd is a multi-trade building contractor registered in England & Wales, operating across Suffolk and East Anglia. For the purposes of UK GDPR, we are the data controller of the personal information you provide to us. If you have any questions about how we handle your data, please contact us at info@matticksbuildingservices.co.uk.
2. What Information We Collect
We collect personal information only when you voluntarily provide it to us. This includes: your name, email address and telephone number when you submit a contact or quote request form; any additional details you include in your message (such as your address or project description); and technical data such as your IP address, browser type and pages visited, collected automatically via server logs for security and performance purposes. We do not collect sensitive personal data (such as health information or financial details) through this website.
3. How We Use Your Information
We use the information you provide to: respond to your enquiry or quote request; communicate with you about your project; maintain records of our correspondence; and improve our website and services. We do not use your personal data for automated decision-making or profiling. We do not sell, rent or share your personal data with third parties for marketing purposes.
4. Legal Basis for Processing
We process your personal data on the following legal bases under UK GDPR: Legitimate interests — to respond to enquiries and manage our business relationships; Contract — where processing is necessary to take steps at your request prior to entering into a contract; Legal obligation — where we are required to retain records by law.
5. How Long We Keep Your Data
We retain personal data for as long as necessary to fulfil the purpose for which it was collected, or as required by law. Enquiry and contact form data is typically retained for up to 3 years. If you would like us to delete your data sooner, please contact us and we will action your request promptly.
6. Data Security
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss or disclosure. Our website uses HTTPS encryption for all data in transit. Access to personal data is restricted to authorised personnel only.
7. Cookies
Our website uses essential cookies required for the site to function correctly. We do not currently use tracking, analytics or advertising cookies. If this changes, we will update this policy and obtain your consent where required.
8. Third-Party Services
Our website is hosted on GoDaddy's Airo platform. Contact form submissions are processed via GoDaddy's Inbox service. These providers act as data processors on our behalf and are bound by appropriate data processing agreements. We do not embed third-party social media trackers or advertising pixels on this website.
9. Your Rights
Under UK GDPR you have the right to: access the personal data we hold about you; request correction of inaccurate data; request erasure of your data (the right to be forgotten); object to or restrict our processing of your data; request portability of your data in a machine-readable format; withdraw consent at any time where processing is based on consent. To exercise any of these rights, please contact us at info@matticksbuildingservices.co.uk. We will respond within one calendar month. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The date at the top of this page reflects when it was last revised. We encourage you to review this page periodically.
Information Commissioner's Office (ICO): If you are unhappy with how we have handled your personal data, you have the right to lodge a complaint with the ICO at ico.org.uk or by calling 0303 123 1113.
Terms of Use
These Terms of Use govern your access to and use of the Matticks Building Services Ltd website at matticksbuildingservices.co.uk. By using this website you agree to these terms.
1. Use of This Website
This website is provided for general information purposes about Matticks Building Services Ltd and the services we offer. You may use this website for lawful purposes only. You must not use it in any way that is unlawful, harmful, fraudulent or that infringes the rights of others.
2. Intellectual Property
All content on this website — including text, images, logos, graphics and design — is the property of Matticks Building Services Ltd or its licensors and is protected by copyright and other intellectual property laws. You may not reproduce, distribute or use any content from this website without our prior written permission.
3. Accuracy of Information
We endeavour to keep the information on this website accurate and up to date. However, we make no warranties or representations as to the accuracy, completeness or suitability of any information on this site. Nothing on this website constitutes professional advice. You should obtain appropriate professional advice before taking any action based on information found here.
4. Limitation of Liability
To the fullest extent permitted by law, Matticks Building Services Ltd shall not be liable for any direct, indirect, incidental or consequential loss or damage arising from your use of, or inability to use, this website or any content on it. This does not affect any liability that cannot be excluded or limited under applicable law.
5. External Links
This website may contain links to third-party websites. These links are provided for your convenience only. We have no control over the content of those sites and accept no responsibility for them or for any loss or damage that may arise from your use of them.
6. Governing Law
These Terms of Use and any dispute arising from your use of this website shall be governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
7. Changes to These Terms
We reserve the right to update these Terms of Use at any time. The current version will always be available on this page. Continued use of the website after any changes constitutes your acceptance of the revised terms.
8. Contact
If you have any questions about these Terms of Use or our Privacy Policy, please contact us at info@matticksbuildingservices.co.uk or by telephone on 07876505450.
Questions?
Contact us at info@matticksbuildingservices.co.uk